Llanelli, South WalesOpen 7 Days · 8am-8pm info@eliterefinishingco.co.uk07863 760478 AboutServices Areas Our WorkReviewsContact07863 760478Request Estimate Legal # Privacy Policy. Last updated: 21 October 2026 On this page Who we areInformation we collectHow we use itLegal basis (UK GDPR)Who we share it withHow long we keep itYour rightsCookiesSecurityContact us ## 1. Who we are Elite Refinishing Co ("we", "us", "our") is a specialist kitchen respray and UPVC spraying business operating across South Wales, based in Llanelli. We are the data controller responsible for any personal information you provide through this website or any direct contact with us. You can reach us at info@eliterefinishingco.co.uk or on 07863 760478. ## 2. Information we collect We only collect what we need to respond to your enquiry and deliver work you've asked us to quote for. That typically includes: - Your name - Your phone number - Your email address - Your postcode (so we can confirm we cover the area) - The service you're interested in and any project details you choose to share - Photos you send us of the project (if applicable) - Limited technical data such as IP address and browser type for security and analytics ## 3. How we use your information - To respond to your enquiry and provide a quote - To arrange and complete any work you book with us - To issue invoices, guarantees and warranty documentation - To respond to questions or complaints - To improve this website and our serviceWe do not sell your personal information. We do not use it for unsolicited marketing. ## 4. Legal basis (UK GDPR) We process your personal information under one or more of the following lawful bases: - Consent, when you submit our contact form or send us an email. - Contract, to provide the services you've engaged us to deliver. - Legal obligation, for accounting, tax and insurance records. - Legitimate interest, to operate, secure and improve our website and service. ## 5. Who we share it with We share your information only with the limited parties needed to run the business: - Our accountants, for tax and bookkeeping - Our insurer, for the insurance-backed guarantee on completed projects - Our hosting, email and customer-management providers, which process data on our behalf under written agreements - Meta Platforms, where advertising tracking is permitted as described below, for Facebook and Instagram advertising measurement and optimizationWe never sell or rent your details. We may disclose information where we are legally required to do so. ## 6. How long we keep it We keep enquiry data for up to 24 months from your last contact with us. Customer records (quotes, invoices, guarantees) are kept for at least 6 years to meet UK accounting and warranty obligations. You can ask us to delete personal data earlier where we are not legally required to retain it. ## 7. Your rights Under UK data protection law you have the right to: - Access the personal data we hold about you - Ask us to correct inaccurate information - Ask us to delete your data (where we are not legally required to retain it) - Restrict or object to certain processing - Withdraw consent at any time - Complain to the Information Commissioner's Office (ico.org.uk)To exercise any of these rights, email info@eliterefinishingco.co.uk. ## 8. Cookies Embedded content (such as the Google Map and the Google review widget) may set cookies under those providers' policies. Our Meta Pixel runs only on thesprayingco.co.uk and www.thesprayingco.co.uk, never on Lovable-hosted versions or previews. We show an advertising consent choice in the UK, the European Economic Area and other regions where consent may be required. A failed or unknown country lookup also requires your acceptance before tracking starts. In the United States, Australia, New Zealand, Japan and Singapore, ordinary tracking may run without a banner unless you opt out. Acceptance enables future tracking only; previously blocked visits are not replayed. Where enabled, Meta receives page addresses, browser and device information, IP address, advertising-cookie identifiers and PageView events. A visit to our thank-you page also sends a Lead event to measure quote enquiries and support advertising optimization. That page visit is the measurement signal, not proof of a submitted enquiry. We do not send form contents, names, email addresses or phone numbers, and do not add customer matching or server-side uploads. You can accept, reject or withdraw advertising permission using Cookie settings on any page or the controls below. We save a browser-specific reference, your choice, time, country result, notice version and text, and the choices offered in your browser. Earlier acceptance evidence is retained when you withdraw. Changes apply immediately, including across other open tabs. Global Privacy Control and Do Not Track signals are also honoured and override acceptance. Clear Meta cookies separately through your browser settings if you wish to remove existing cookies. Clearing site storage also removes your saved preference and local evidence. For privacy questions or to withdraw other permissions, contact us using the details below. Read Meta's privacy policy for its data handling. ## 9. Security We take reasonable technical and organisational steps to protect your data, including encrypted transmission (HTTPS) and access controls on systems that hold customer information. No internet service is 100% secure; we limit what we collect to the minimum necessary. ## 10. Contact us Questions about this policy or how we handle your information? Email info@eliterefinishingco.co.uk or call 07863 760478. See our contact page for more ways to reach us. See also our terms & conditions. Elite Refinishing CoSouth Wales' premium kitchen & UPVC respray specialists. Factory-grade finishes, insurance-backed guarantee, delivered by Daniel & Joel. - ## Services Kitchen Respray - UPVC Window & Door Spraying - Furniture Spraying - Commercial Spraying - Shop Front & Garage Doors - Roof Spraying - Cladding Spraying - Static Caravan Spraying - Internal & External Spraying ## Areas - Llanelli - Swansea - Port Talbot - Cardiff - Carmarthen - Pembroke - Newport - Merthyr - Rhondda ## Contact - Llanelli, South Wales - 07863 760478 - 07740 961277 - info@eliterefinishingco.co.uk - Open 24/7, we always reply - Fully insured up to £1.2M © 2026 Elite Refinishing Co. All rights reserved. Privacy Policy·Terms & Conditions·Fully Insured up to £1.2M · Insurance-Backed Guarantee · Daniel & Joel · South Wales Call NowFree Estimate