Privacy Policy.

Elite Refinishing Co ("we", "us", "our") is a specialist kitchen respray and UPVC spraying business operating across South Wales, based in Llanelli. We are the data controller responsible for any personal information you provide through this website or any direct contact with us.

You can reach us at info@eliterefinishingco.co.uk or on 07740 961277.

We only collect what we need to respond to your enquiry and deliver work you've asked us to quote for. That typically includes:

• Your name
• Your phone number
• Your email address
• Your postcode (so we can confirm we cover the area)
• The service you're interested in and any project details you choose to share
• Photos you send us of the project (if applicable)
• Limited technical data such as IP address and browser type for security and analytics

• To respond to your enquiry and provide a quote
• To arrange and complete any work you book with us
• To issue invoices, guarantees and warranty documentation
• To respond to questions or complaints
• To improve this website and our service

We do not sell your personal information. We do not use it for unsolicited marketing.

We process your personal information under one or more of the following lawful bases:

• Consent, when you submit our contact form or send us an email.
• Contract, to provide the services you've engaged us to deliver.
• Legal obligation, for accounting, tax and insurance records.
• Legitimate interest, to operate, secure and improve our website and service.

We share your information only with the limited parties needed to run the business:

• Our accountants, for tax and bookkeeping
• Our insurer, for the insurance-backed guarantee on completed projects
• Our hosting, email and customer-management providers, which process data on our behalf under written agreements

We never sell or rent your details. We may disclose information where we are legally required to do so.

We keep enquiry data for up to 24 months from your last contact with us. Customer records (quotes, invoices, guarantees) are kept for at least 6 years to meet UK accounting and warranty obligations. You can ask us to delete personal data earlier where we are not legally required to retain it.

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data (where we are not legally required to retain it)
• Restrict or object to certain processing
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email info@eliterefinishingco.co.uk.

This website uses a small number of cookies to make it work properly and to help us understand how visitors use it. We do not use intrusive tracking or third-party advertising cookies. Embedded content (such as the Google Map and the Google review widget) may set their own cookies under those providers' policies.

We take reasonable technical and organisational steps to protect your data, including encrypted transmission (HTTPS) and access controls on systems that hold customer information. No internet service is 100% secure; we limit what we collect to the minimum necessary.

Questions about this policy or how we handle your information? Email info@eliterefinishingco.co.uk or call 07740 961277. See our contact page for more ways to reach us.